Margaret River’s Riverglen Chalets has been awarded a Recognition of Excellence 2018 certificate by Sydney-based hotel search engine HotelsCombined, dubbing it one of the best accommodation providers across Australia for customer satisfaction.
Reviews by 414 guests and industry experts resulted in an overall rating of 9.2 out of 10 for Riverglen Chalets and confirmed the chalets boasted some of the highest standards of customer satisfaction worldwide.
Comments praising welcoming staff, a top location and great views was some of the most common feedback the chalets received from guests.
Amanda Jackiewicz and Lorraine McGill have co-managed Riverglen Chalets for the past six years and have collectively been associated with the chalets for 17 years.
“It was a great honour to be acknowledged with this award in providing our guests a memorable and satisfying experience,” Ms Jackiewicz and McGill said.
“To achieve this, it was only possible by having a great location and dedicated work team.”
The property is nestled among trees and greenery, yet still within walking distance of shops, cafes and local attractions including the Margaret River Distilling Company next door, home of Giniversity.
Ms Jackiewicz and Ms McGill agreed the ability to work at a site that was both close to town and tucked away in beautiful surrounds made the job incredibly rewarding.
“It’s hard to settle on just one aspect of the chalets as our favourite,” they told the Mail.
“We love the combination of the entire property, from where you enter along the winding driveway into the cottage and native gardens, down to the deck of the chalets where you can enjoy the seasonal changing view.
“A family of ducks come with their ducklings to make the winter brook their home and our regular roo frequently visits.”
For Ms Jackiewicz and Ms McGill, greeting guests who know they’re in for a relaxing retreat away from everyday life is one of the joys of the job.
“We love hearing their travel stories and of their planned experiences while in the region.
“Equally, we love witnessing their joyful demeanor upon their departure, and hearing feedback on a more than satisfactory visit to the region.”
Ms Jackiewicz and Ms McGill said the chalets offered varying styles of accommodation, fit for couples, families and groups and catered to guests of all physical abilities or disabilities.
“Bikers, hikers and outdoor nature lovers are just a few of the guests we welcome,” they said.
“Multicultural and overseas visitors are always delighted with the setting and the visiting wild life to the property.”
HotelsCombined Australia market manager Alberto Castellucchio said he was thrilled to be working with the best hotels in Australia and Riverglen Chalets was certainly among them.
“What is different about the Recognition of Excellence is the way information is gathered and analysed: it all depends on the guest and his or her experience with that particular accommodation,” he said.
HotelsCombined collates reviews posted across a variety of different websites, forums and social media channels.
“With this award, we’d like to make it even easier for every traveller to identify the best hotel for customer service and therefore the best value for their money,” Mr Castellucchio said.
To qualify for a Recognition of Excellence, accommodation providers were required to meet a minimum customer satisfaction rating of 8.5 across at least 50 reviews and present no customer service problems or unresolved issues.